As soon as the courier receives you once the package has been delivered, we ask you to carry out the following steps:

• - Ask the driver to SIGNalways with SPECIFIC RESERVE BY INSERTING EVIDENCE OF THE DAMAGE (for example, taped, punctured, open, wet, damaged package); li>
• - indicates the damage or anomaly found. The driver will have to mark it and have it signed on your device (e.g. PDA, tablet, etc.);
• - take a photo of the entire package(s) received, where the damage is visible;
• - take a photo of the package received in which the labels on the package or packages are visible;
• - however send a communication to Ventis through the returns and refunds section no later than 14 (fourteen) days from receipt of the product. Attach the photos taken.

The request must be be forwarded no later than 14 (fourteen) calendar days from receipt of the goods. Any report beyond the aforementioned deadlines will not be accepted. taken into consideration, without prejudice to the guarantee of conformity of the Products/Services in accordance with the law.