Delivery is made by express courier at the following times: from 9.00 to 13.00 and from 14.00 to 18.00, on weekdays and without telephone notice.

Delivery to the floor is made possible where indicated in the product sheet and includes unpacking (wooden, plastic and cardboard packaging).
Delivery will be directly scheduled by the courier.
The recipient must sign and highlight any damage when the goods are delivered. been delivered to the floor and unpacked, otherwise subsequent return requests will not be accepted because it is will come the acceptance of the goods by the same is implicitly considered.

When will the product be available? entrusted to the courier you will receive an email from noreply@ventis.it with the link relating to the shipment, with which you can monitor the progress of the shipment.

You can always check the fulfilment status of your order in the "My orders" section. of the Personal Area.

Upon receipt of the package
Please check its conditions. Any external damage or mismatch in the number of packages must be immediately reported to the courier carrying out the delivery, adding the words "withdrawal with reserve for damaged package", or "withdrawal with reserve for open package" or "withdrawal with reserve for packages missing" on the appropriate accompanying document, under penalty of impossibility of to proceed with the return with these reasons.

You can report any hidden damage or anomalies to Ventis Customer Service by accessing your personal account in the returns and refunds section, by opening a return procedure by filling out the information requested. The request must be forwarded no later than 8 calendar days from receipt of the goods. Any reporting beyond the aforementioned deadlines will not be considered. taken into consideration.