The User is the only person responsible for the truthfulness and the correctness of the information and data provided to Ventis S.r.l. and requested by the latter and undertakes to promptly communicate any changes to the information and data initially provided.

• At the same time as confirming the purchase order, the User accepts and declares to:
• a) have read, understood and accepted the General Conditions of Browsing and Use of the Website;
• b) authorize Ventis S.r.l. to the processing of personal data communicated during registration on the Site and at the time of purchase as well as to transmit to Ventis S.r.l. the personal data necessary to process the payment according to the methods indicated;
• c) undertake to save an electronic copy of the contract and these General Conditions of Browsing and Use of the Website;
• d) send, upon request by Ventis S.r.l., a copy of your identity document also for the purpose of proving actual ownership of the credit card used. In case of failure to send within the following 24 (twenty-four) hours, Ventis S.r.l. will be able to refuse the payment and cancel the order. The purchase receipt corresponding to the order will be displayed on the Site and may be printed using the appropriate link.

• Before accepting delivery of the Product/Service from the appointed carrier, the User (in the presence of the carrier itself) must check that:
• a) the quantity and the type of Products/Services purchased correspond to what is indicated in the transport document;
• b) the packaging used for transport is intact, undamaged, wet or in any case alternate even only in the closing materials;
• c) the quantity and the type of Products/Services delivered correspond to what was purchased.

Any losses or damage must be reported immediately to the carrier upon receipt of the Products/Services by means of a specific indication on the delivery note. In the event of loss or damage which is not recognizable at the time of delivery, it must be be reported in writing to Ventis within 8 days of deliveryby clicking here. In the absence of the above, Ventis S.r.l. will not provide to replace the Products/Services or to compensate for any damage suffered as a result of the unreported loss or damage, without prejudice to the guarantee of conformity of the Products/Services in accordance with the law.

Below is the procedure for shipments with the BRT/FERCAM courier:

As soon as the courier receives you once the package has been delivered, we ask you to carry out the following steps:

• Ask the driver to SIGNalways with SPECIFIC RESERVE INSERTING EVIDENCE OF THE DAMAGE (for example, taped, punctured, open, wet, damaged package);</li >
• indicates the damage or anomaly found. The driver will have to mark it and have it signed on your device (e.g. PDA, tablet, etc.);
• take a photo of the entire package(s) received, where the damage is visible;
• take a photo of the package received in which the labels on the package or packages are visible;
• However, send a communication to Ventis via the returns and refunds section no later than 8 days after receiving the product. Attach the photos taken.

The request must be be forwarded no later than 8 calendar days from receipt of the goods. Any report beyond the aforementioned deadlines will not be taken into consideration, without prejudice to the guarantee of conformity of the Products/Services in accordance with the law.

The Customer acknowledges and accepts that the collection of the ordered goods is a specific obligation.

In case of non-delivery of the product ordered at the address indicated by the Customer, Ventis will communicate to the Customer the circumstance within 3 (three) days of the delivery attempt, requesting instructions to schedule a new delivery attempt and warning that, in the absence of feedback, the contract may be canceled. be resolved within the terms set out in the following provisions.

The customer is required to respond to this communication promptly.

If the Customer does not respond after 7 (seven) days from sending the non-delivery notice, Ventis will have faculty to terminate the contract with written communication to the Customer pursuant to art. 1456 cod. civil In this case Ventis will refund the fee. the purchase price to the Customer, withholding storage costs, return costs to Ventis and any other expense in which Ventis will be responsible. possibly incurred due to non-delivery due to the absence of the recipient.